Refund policy

This Return Policy (“Policy”) applies to all purchases made through [Østello] (“Company,” “we,” “us,” or “our”). By completing a purchase from our store, you (“Customer,” “you,” or “your”) agree to the terms set forth below.

1. All Sales Final

All sales are final. We do not provide refunds under any circumstances, including but not limited to change of mind, buyer’s remorse, or incorrect size/color selection.

2. Exchanges

We may, at our sole discretion, offer an exchange or store credit only in the following cases:

• The item received is defective or damaged; or

• The item received is incorrect due to our error.

Customers must notify us in writing at tomzahajek@gmail.com within 7-days of delivery with order details and photographic evidence of the issue.

3. Eligibility for Exchange

To be eligible for an exchange, the item must be:

• Unused and in its original condition;

• Returned in its original packaging; and

• Accompanied by a valid proof of purchase.

We reserve the right to refuse any exchange request that does not meet these requirements.

4. Non-Returnable Items

The following items are strictly non-returnable and non-exchangeable:

• Digital/downloadable products;

• Customized or personalized items;

• Items purchased on sale or clearance.

5. Return Shipping

Unless otherwise determined by us, the Customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not liable for items lost in transit.

6. Contact

For all return inquiries, please contact us at:
tomzahajek@gmail.com

7. Amendments

We reserve the right to amend or update this Policy at any time without prior notice. The version published on our website at the time of purchase shall apply.